Refund & Cancellation Policy

Refund Policy
At Moleculli CRM Software, customer satisfaction is important to us. We strive to provide reliable cloud based CRM and business management solutions that help organizations manage their daily operations efficiently.
We understand that every business has different requirements. This Refund Policy explains when refunds may be available, how they are processed, and the conditions that apply to subscriptions purchased through Moleculli CRM Software.
By purchasing any subscription or service from Moleculli CRM Software, you agree to this Refund
Policy.

1. Scope of this Policy
This Refund Policy applies to:
• Monthly subscription plans
• Quarterly subscription plans
• Half-Yearly subscription plans
• Annual subscription plans
• Multi-Year subscription plans
• Enterprise subscriptions (unless otherwise agreed in writing)
• Add-on services
• Additional user licenses
• Premium support plans
• Optional paid modules
This policy does not apply where a separate written agreement between Moleculli CRM Software and the Customer specifies different refund terms.

2. Monthly Subscription Refunds

Customers subscribing to a monthly plan may request a refund within 30 calendar days from the initial purchase date if they believe the Services do not meet their business requirements.
Before processing a refund request, Moleculli CRM Software may:
• Review the reported issue.
• Provide technical support.
• Offer configuration assistance.
• Suggest alternative solutions.
• Attempt to resolve service-related concerns.
If the reported issue cannot be reasonably resolved and the Customer remains dissatisfied, Moleculli CRM Software may, at its sole discretion, approve a full refund of the initial monthly subscription fee.
Upon approval of the refund:
• The subscription will be cancelled.
• Premium features will be disabled.
• The account may be downgraded to an available free plan, if applicable.

3. Annual Subscription Refunds
Customers purchasing an annual subscription may request a refund within 45 calendar days from the
original purchase date.
During this period, Moleculli CRM Software will make reasonable efforts to:
• Resolve technical issues.
• Assist with onboarding.
• Provide implementation guidance.
• Address configuration concerns.
• Recommend suitable alternatives.
If the issue cannot be resolved after reasonable efforts, Moleculli CRM Software may approve a full
refund of the annual subscription amount.
Once the refund is processed:
• The annual subscription will be cancelled.
• Access to premium services will end.
• The account may be converted to a free plan where available.

4. Multi-Year Subscription Refunds
For subscriptions exceeding one year, refund requests submitted within the first 45 calendar days may be considered under the same conditions as annual subscriptions.
After the refund eligibility period has expired, refunds will generally not be available unless otherwise required by applicable law or expressly agreed in writing.

5. Subscription Upgrades
Customers may upgrade their subscription at any time.
Upgrade charges become effective immediately upon successful payment.
Upgrade fees are generally non-refundable after the upgraded services have been activated unless
required by applicable law.

6. Subscription Downgrades
Customers may downgrade their subscription plan at the end of their current billing cycle.
Downgrading during an active billing period generally does not result in a refund.
Depending on the circumstances, Moleculli CRM Software may issue account credits or adjust future
billing at its sole discretion.
Downgrading may reduce:
• User limits
• Storage capacity
• Premium features
• API limits
• Reporting capabilities
• Available integrations
Customers are responsible for ensuring that their data complies with the limitations of the downgraded plan.

7. Additional User Licenses
If additional user licenses are purchased during an active subscription period, refunds for unused licenses may be considered only if:
• The request is submitted within the applicable refund period.
• The licenses have not been assigned or activated.
• No fraudulent activity is detected.
Approved refunds may be issued as:
• Original payment refunds; or
• Account credits for future subscriptions.

8. Add-On Services
Refund eligibility for optional paid add-ons depends on the specific service purchased.
Examples include:
• Premium Support
• API Packages
• Additional Storage
• SMS Credits
• WhatsApp Integration
• AI Features
• Custom Modules
• Professional Services
Activated add-ons are generally non-refundable unless otherwise specified.

9. Auto-Renewal
Unless cancelled before the renewal date, eligible subscription plans may automatically renew.
Customers will receive renewal notifications where required by applicable law.
If a subscription renews unintentionally, Customers may request a refund:
• Within 5 business days after a monthly renewal.
• Within 15 business days after an annual renewal.
Requests received after these periods may not be eligible for a refund.

10. Duplicate Payments
If a Customer is charged more than once for the same subscription due to a technical or payment
processing error, Moleculli CRM Software will investigate the transaction.
Verified duplicate payments will be refunded to the original payment method.

11. Failed Transactions
If a payment fails but funds are deducted from the Customer's bank or payment provider, the refund or reversal process will be handled according to the policies of the respective payment gateway or
financial institution.
Customers should contact both Moleculli CRM Software and their payment provider if such issues occur.

12. Taxes
Applicable taxes, including Goods and Services Tax (GST), Value Added Tax (VAT), Sales Tax, or similar
government charges, will be handled in accordance with applicable laws.
Where refunds are approved, any tax adjustments will be processed as required under applicable tax
regulations.

13. Non-Refundable Situations
Refunds will generally not be issued in the following circumstances:
• Change of business requirements after purchase.
• Failure to use the Services.
• Customer's lack of technical knowledge.
• Failure to cancel before renewal outside the eligible refund period.
• Violation of the Terms of Service.
• Misuse of the platform.
• Fraudulent activities.
• Phishing.
• Unauthorized access attempts.
• Illegal activities.
• Chargeback abuse.
• Requests submitted after the applicable refund period.
• Custom software development services already delivered.
• Professional consulting services already provided.
• One-time implementation charges.
• Data migration services already completed.
• Training services already delivered.

14. Suspension or Termination
If an account is suspended, restricted, or terminated due to violation of the Terms of Service, Acceptable Use Policy, applicable laws, or fraudulent activities, the Customer shall not be entitled to any refund unless otherwise required by applicable law.

15. Refund Processing
Approved refunds will be processed using the original payment method whenever possible.
Depending on the payment provider, financial institution, or applicable banking procedures, refunds may take approximately 7 to 15 business days to appear in the Customer's account.
Processing times may vary based on:
• Payment gateway
• Bank policies
• Credit card issuer
• International payment networks
• Government holidays
Moleculli CRM Software is not responsible for delays caused by third-party financial institutions.

16. Account Credits
In certain situations, Moleculli CRM Software may offer account credits instead of monetary refunds.
Account credits:
• May be applied toward future subscriptions.
• Cannot be exchanged for cash unless required by law.
• May have an expiration period where permitted by applicable law.

17. Changes to this Refund Policy
Moleculli CRM Software reserves the right to update or modify this Refund Policy at any time to reflect:
• Changes in business operations.
• Regulatory requirements.
• Payment processing procedures.
• Subscription models.
• Legal obligations.
Updated versions will become effective upon publication unless otherwise stated.

18. Contact Us
If you have questions regarding this Refund Policy or wish to request a refund, please contact us using the details below:
Moleculli CRM Software
Billing & Refund Department
Email: billing@moleculli.com (Replace with your official billing email.)
Support Email: support@moleculli.com (Replace with your official support email.)
Registered Office: [Insert Your Registered Business Address]
Website: https://www.moleculli.com (Replace if different.)