Privacy Policy

1. Introduction
Welcome to Moleculli CRM Software.
At Moleculli CRM Software ("Moleculli CRM Software," "we," "our," or "us"), we value your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you access or use our software, website, mobile applications (if applicable), customer support services, and related business services.
We understand that organizations rely on our platform to manage important business information,
customer relationships, employee records, sales operations, inventory, field activities, reporting, and other operational data. Protecting that information is one of our highest priorities.
This Privacy Policy applies to information processed by Moleculli CRM Software in connection with
our products and services unless a separate privacy notice expressly applies.

2. About Moleculli CRM Software
Moleculli CRM Software is a cloud-based Customer Relationship Management (CRM) and business
management platform developed to help organizations manage their business operations efficiently.
Unlike self-service software platforms where users independently create and configure their own
workspaces, Moleculli CRM Software is generally implemented and configured by our team for each customer organization.
Depending on the customer's requirements, we may configure:
• Organization profile
• Branch structure
• Geographic hierarchy (such as countries, states, zones, districts, areas, or branches)
• Departments
• User roles and permissions
• Business workflows
• Sales processes
• Inventory settings
• Reporting dashboards
• Approval workflows
• Subscription plans
• Other organization-specific configurations
Once implementation is complete, authorized users designated by the customer organization are
provided with access to the configured environment.
This implementation model influences the types of information we collect and process, as described in this Privacy Policy.

3. Scope of this Privacy Policy
This Privacy Policy applies to:
• The Moleculli CRM Software web application
• Customer portals
• Administrative portals
• Mobile applications (where available)
• APIs provided by Moleculli CRM Software
• Customer support interactions
• Sales and billing communications
• Training and onboarding services
• Our official website
• Any related services that reference this Privacy Policy
This Privacy Policy does not apply to third-party websites, applications, or services that are integrated with or linked from Moleculli CRM Software.

4. Who This Policy Applies To
This Privacy Policy applies to individuals whose information is processed by Moleculli CRM Software,
including:
• Customer organizations
• Organization administrators
• Employees
• Managers
• Sales representatives
• Field staff
• Authorized users
• Prospective customers
• Website visitors
• Business partners
• Vendors
• Customer support contacts
In many situations, Moleculli CRM Software processes personal information on behalf of customer
organizations acting as the data controller. In those cases, the customer organization determines the
purposes for which personal information is collected and processed, while Moleculli CRM Software acts as a service provider or data processor in accordance with applicable agreements.

5. Information We Collect
The information we collect depends on the services provided, the customer's implementation requirements, and how the platform is used.
Information processed through Moleculli CRM Software may include the following categories.
A. Organization Information
We may collect information relating to customer organizations, including:
• Organization name
• Company registration details
• Business address
• Country or region
• Tax identification numbers (where applicable)
• Industry
• Subscription plan
• Billing information
• Business contact details
• Authorized representatives

B. User Account Information
To provide access to the platform, we may process information such as:
• Full name
• Username
• Business email address
• Telephone number
• Employee identification number
• Job title
• Department
• Role within the organization
• Branch or office assignment
• Profile photograph (if provided)
• Login credentials (stored securely)
• Account status

C. Business Data
As part of providing CRM services, customer organizations may store business information within the
platform, including:
• Leads
• Contacts
• Accounts
• Customers
• Opportunities
• Sales records
• Quotations
• Invoices
• Inventory records
• Purchase records
• Product information
• Employee records
• Attendance information
• Field visit information
• Tasks
• Notes
• Uploaded documents
• Reports
• Analytics
• Business communications
This information is provided and managed by the customer organization or its authorized users.

D. Technical Information
When users access Moleculli CRM Software, certain technical information may be collected automatically to support platform functionality and security. This may include:
• IP address
• Browser type and version
• Operating system
• Device type
• Screen resolution
• Language preferences
• Login timestamps
• Session identifiers
• Error logs
• Usage statistics
• Diagnostic information
This information helps us maintain the reliability, security, and performance of the platform.

E. Support Information
When you contact our support team, we may collect information necessary to assist you, including:
• Your name
• Organization name
• Contact details
• Support request details
• Screenshots or attachments you provide
• System logs relevant to the issue
• Communications between you and our support team
We use this information solely to investigate, resolve, and respond to your request.

6. Cookies and Similar Technologies
Moleculli CRM Software uses cookies and similar technologies to provide, secure, and improve our services. Cookies are small text files stored on your device that help recognize your browser, remember your preferences, maintain secure sessions, and improve your overall experience.
Depending on how you access our services, we may use the following categories of cookies:
Essential Cookies
Essential cookies are necessary for the proper operation of Moleculli CRM Software. These cookies
enable core functionality such as:
• User authentication
• Session management
• Secure login
• Navigation between pages
• Security verification
• Load balancing
• Account access

Without these cookies, certain features of the platform may not function properly.

Preference Cookies
Preference cookies remember your settings to improve your experience during future visits.
These preferences may include:
• Language selection
• Time zone
• Dashboard preferences
• Theme settings
• Display preferences
• Notification preferences

Analytics Cookies
Analytics cookies help us understand how our platform is used so we can improve performance and
usability.
Analytics information may include:
• Pages visited
• Features used
• Navigation patterns
• Session duration
• Error frequency
• Performance metrics
Analytics data is generally used in aggregated form to improve our services.

Security Cookies
Security cookies help detect and prevent fraudulent or unauthorized activities.
These cookies may assist in:
• Login verification
• Session validation
• Protection against unauthorized access
• Prevention of account misuse
• Detection of suspicious activity

Managing Cookies
Most web browsers allow users to manage cookie preferences through browser settings.
You may choose to:
• Accept cookies
• Reject cookies
• Delete existing cookies
• Receive notifications before cookies are stored
Please note that disabling certain cookies may affect the availability or functionality of some features
within Moleculli CRM Software.

7. How We Use Your Information
Moleculli CRM Software processes information only for legitimate business purposes necessary to
provide, maintain, secure, and improve our services.
We may use information for purposes including:
• Providing CRM services
• Configuring customer organizations
• Creating user accounts
• Authenticating users
• Managing subscriptions
• Processing payments
• Delivering customer support
• Responding to inquiries
• Providing onboarding assistance
• Maintaining service security
• Preventing fraud
• Monitoring system performance
• Generating reports and analytics
• Managing user permissions
• Sending service-related communications
• Improving platform functionality
• Developing new features
• Complying with legal obligations
• Protecting the rights and security of our customers and our business
We do not sell personal information to third parties.

8. Customer Configuration and Implementation
Unlike self-service software platforms, Moleculli CRM Software is typically implemented and configured by our team based on the customer's business requirements.
As part of this implementation process, we may process information necessary to:
• Create the customer organization
• Configure departments
• Configure branches
• Configure countries, states, zones, districts, or other organizational structures
• Create initial administrator accounts
• Configure user roles
• Configure permissions
• Set up dashboards
• Configure workflows
• Configure reporting modules
• Import authorized customer data when requested
• Configure subscription settings

This information is processed solely for providing and maintaining the services requested by the
customer.

9. Legal Basis for Processing
Where applicable data protection laws require a legal basis for processing personal information,
Moleculli CRM Software may process personal information based on one or more of the following
grounds:
Contract Performance
Processing necessary to provide the services requested by the customer, including:
• Account creation
• Organization setup
• Subscription management
• Technical support
• Service delivery

Legitimate Business Interests
Processing necessary for our legitimate interests, including:
• Improving services
• Preventing fraud
• Maintaining security
• Monitoring platform performance
• Developing new features
• Customer support
• Business operations
We balance these interests against the rights and freedoms of individuals.

Legal Obligations
Processing necessary to comply with applicable legal or regulatory requirements, including:
• Tax obligations

• Financial reporting
• Court orders
• Government requests
• Law enforcement obligations
• Compliance requirements

Consent
Where required by law, we process certain information based on your consent.
Examples may include:
• Marketing communications
• Optional cookies
• Promotional emails
• Customer surveys
Where processing is based on consent, you may withdraw your consent at any time, subject to
applicable legal requirements.

10. Information Sharing and Disclosure
Moleculli CRM Software values customer privacy and limits disclosure of information to situations
where sharing is necessary to provide our services or comply with legal obligations.
We may disclose information in the following circumstances.

Within the Customer Organization Information entered into the platform may be accessible to authorized users within the same customer organization according to the permissions configured by the organization administrator.
Access depends on:
• User role
• Department
• Branch
• Geographic assignment
• Administrative permissions
• Organizational policies

Service Providers
We may engage trusted third-party service providers to support business operations.
Examples include providers of:
• Cloud hosting
• Payment processing
• Email delivery
• SMS delivery
• Customer support systems
• Monitoring services
• Backup services
• Security services
These providers receive only the information necessary to perform their services and are expected to
protect it appropriately.

Legal Requirements
We may disclose information where required to:
• Comply with applicable law
• Respond to lawful government requests
• Enforce our legal rights
• Protect customer safety
• Prevent fraud
• Investigate security incidents
• Comply with court orders
• Meet regulatory obligations
Where legally permitted, we may notify affected customers before disclosing their information.

Business Transfers If Moleculli CRM Software undergoes a merger, acquisition, restructuring, investment transaction, or sale of assets, customer information may be transferred as part of that transaction, subject to applicable confidentiality and privacy obligations.
Customers will be notified where required by applicable law.

With Customer Authorization
We may disclose information where the customer specifically instructs us to do so or otherwise
provides appropriate authorization.

11. Third-Party Integrations
Customers may choose to integrate Moleculli CRM Software with third-party applications or services.
Examples may include:
• Payment gateways
• Accounting software
• Email services
• SMS providers
• WhatsApp services
• Cloud storage providers
• ERP systems
• Calendar services
• Communication platforms
Information shared with third-party services is governed by the privacy policies and terms of those
third parties.
Moleculli CRM Software is not responsible for the privacy practices of third-party services that
customers choose to use.

12. International Data Transfers

Depending on the customer's location, hosting environment, or use of third-party service providers,
personal information may be processed in countries other than the country where it was originally
collected.
Where international transfers occur, Moleculli CRM Software takes reasonable steps to ensure that
appropriate safeguards are implemented in accordance with applicable data protection laws.
These safeguards may include:
• Contractual protections
• Security measures
• Access controls
• Confidentiality obligations
• Technical safeguards
International transfers are performed only where necessary to provide the requested services or
comply with legal obligations.

13. Data Processing on Behalf of Customers
In many cases, customer organizations determine:
• What information is collected
• Which employees have access
• How long information is retained
• Which reports are generated
• Which workflows are configured
• Which permissions are assigned
In these situations, the customer organization acts as the data controller, while Moleculli CRM
Software processes information only in accordance with the customer's documented instructions
and applicable agreements.

14. Data Retention
Moleculli CRM Software retains personal information only for as long as it is necessary to provide the
requested services, fulfill contractual obligations, comply with applicable legal requirements, resolve
disputes, enforce agreements, and support legitimate business operations.
The duration for which information is retained depends on several factors, including:

• The type of information collected.
• The purpose for which it was collected.
• The customer's subscription status.
• Applicable legal or regulatory requirements.
• Accounting and taxation obligations.
• Ongoing legal proceedings or investigations.
• Customer instructions where applicable.
Once personal information is no longer required, it will be securely deleted, anonymized, or
otherwise disposed of using commercially reasonable methods.

Customer Business Data
Customer organizations control the business information stored within Moleculli CRM Software.
Business information may include:
• Leads
• Contacts
• Customers
• Accounts
• Opportunities
• Sales records
• Purchase records
• Inventory records
• Employee information
• Attendance records
• Field activity records
• Uploaded documents
• Reports
• Analytics
• Business communications

Customer business data is retained according to the customer's subscription status, contractual
obligations, and applicable legal requirements.

Backup Retention
Backup copies of customer information may continue to exist for a limited period after deletion from
active systems.
These backup copies are maintained solely for:
• Disaster recovery
• Business continuity
• Operational resilience
• Security investigations
• Compliance requirements
Backup information is securely managed and removed according to established retention schedules.

Account Closure
If a customer terminates their subscription, Moleculli CRM Software may retain certain information
for a limited period to:
• Process final invoices.
• Resolve disputes.
• Comply with legal obligations.
• Prevent fraud.
• Maintain accounting records.
• Enforce contractual rights.
Following the applicable retention period, customer information will be deleted or anonymized
unless continued retention is required by law.

15. Data Security
Protecting customer information is a fundamental responsibility of Moleculli CRM Software.
We implement administrative, technical, and organizational measures designed to protect information against unauthorized access, alteration, disclosure, destruction, or accidental loss.
Our security program is continuously reviewed and improved to address evolving cybersecurity threats.
Security measures may include:
• Secure authentication
• Role-based access control
• Encryption during data transmission
• Encryption of stored data where applicable
• Secure password storage
• Firewall protection
• Network monitoring
• Access logging
• Backup systems
• Disaster recovery planning
• Vulnerability management
• Secure software development practices
• Employee access controls
• Regular software updates
Although we implement commercially reasonable security measures, no system connected to the
Internet can guarantee absolute security.
Customers are also responsible for protecting their own account credentials and devices.

16. Confidentiality of Customer Information
Moleculli CRM Software recognizes the confidential nature of customer business information.
Our employees, contractors, and authorized service providers who require access to customer information in order to perform their responsibilities are expected to maintain appropriate confidentiality obligations.
Access to customer information is limited to personnel with a legitimate business need.

17. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have certain rights regarding your
personal information.
These rights may include the right to:
• Access your personal information.
• Correct inaccurate information.
• Update incomplete information.
• Request deletion of personal information.
• Restrict certain processing activities.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Request a copy of your information.
• Request transfer of your information where applicable.
• Lodge a complaint with an appropriate regulatory authority.
The availability of these rights depends on applicable laws and the nature of our relationship with you.

Access Requests
Authorized individuals may request confirmation regarding whether Moleculli CRM Software processes their personal information.
Where permitted by applicable law, access requests may include:
• Categories of information processed.
• Purpose of processing.
• Sources of information.
• Categories of recipients.
• Retention periods.
• Available privacy rights.
Requests may be subject to identity verification before information is disclosed.

Correction of Information
Individuals may request correction of inaccurate or incomplete personal information.
For information managed directly by a customer organization, correction requests should generally be directed to the relevant organization administrator.

Deletion Requests
Individuals may request deletion of their personal information where permitted by applicable law.
Deletion requests may not be granted where information must be retained for purposes such as:
• Legal obligations.
• Regulatory compliance.
• Fraud prevention.
• Security investigations.
• Contract enforcement.
• Accounting requirements.
• Tax obligations.
Where deletion is approved, information will be removed from active systems within a reasonable
period, subject to backup retention policies.

Restriction of Processing
Where applicable law provides this right, individuals may request that processing of certain personal
information be temporarily restricted under appropriate circumstances.

Data Portability
Where required by applicable law and technically feasible, individuals may request a copy of certain
personal information in a structured, commonly used, and machine-readable format.

18. Marketing Communications
Moleculli CRM Software may occasionally send communications relating to:

• Product updates
• New features
• Service announcements
• Promotional offers
• Educational content
• Customer webinars
• Training opportunities
• Newsletters
• Events
Where required by applicable law, marketing communications will be sent only with appropriate
consent or another lawful basis.
Recipients may unsubscribe from marketing communications at any time by following the instructions included in the communication or by contacting us directly.

Service Communications
Certain communications are essential to providing the Services and cannot be disabled while an
account remains active.
Examples include:
• Login verification messages
• Password reset emails
• Security alerts
• Subscription notifications
• Billing notices
• Service maintenance announcements
• Legal notices
• Important account updates
These communications are necessary for the operation and security of the platform.

19. Children's Privacy

Moleculli CRM Software is designed for use by businesses and organizations.
Our Services are not intended for individuals under the age required by applicable law to provide
valid consent for data processing.
We do not knowingly collect personal information directly from children.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take reasonable steps to delete such information promptly.
Parents or legal guardians who believe that a child has provided personal information to Moleculli CRM Software may contact us using the information provided in this Privacy Policy.

20. Customer Responsibilities
Customers play an important role in protecting personal information.
Customer organizations are responsible for:
• Managing user permissions.
• Assigning appropriate access rights.
• Protecting account credentials.
• Reviewing user access regularly.
• Keeping contact information current.
• Maintaining security of their own devices.
• Ensuring lawful collection of information entered into the platform.
• Complying with applicable privacy laws governing their business operations.
Where Moleculli CRM Software processes information on behalf of a customer organization, the
customer remains responsible for ensuring that it has the legal authority to collect and process such
information.

21. Changes to this Privacy Policy
Moleculli CRM Software may update this Privacy Policy from time to time to reflect:
• Changes in our services.
• Changes in applicable laws.
• Security improvements.
• Operational changes.
• New product features.
• Regulatory requirements.
When material changes are made, we will publish the updated Privacy Policy through appropriate
channels, such as our website, customer portal, or in-application notifications.
The "Last Updated" date at the beginning of this Privacy Policy will indicate when the most recent
changes became effective.
Your continued use of the Services after the effective date of an updated Privacy Policy constitutes
your acknowledgment of the revised Policy, to the extent permitted by applicable law.

22. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, you
may contact us using the following details:
Moleculli CRM Software
Privacy Office
Email: privacy@moleculli.com (Replace with your official privacy email address.)
Support Email: support@moleculli.com (Replace with your official support email address.)
Registered Office: [Insert Registered Business Address]
Website: https://www.moleculli.com (Replace with your official website if different.)
Where required by applicable law, you may also have the right to contact your local data protection
authority regarding concerns about the processing of your personal information.

23. Acceptance of this Privacy Policy
By accessing or using Moleculli CRM Software, you acknowledge that you have read and understood
this Privacy Policy.
Where required by applicable law, your use of the Services constitutes your consent to the collection,
use, disclosure, and processing of information as described in this Privacy Policy.
If you do not agree with this Privacy Policy, you should discontinue use of the Services or contact
your organization administrator regarding your concerns.